DFCC Rewards Programme

General FAQs

1. What is this site for?

This site enables you to manage your Rewards redemption more efficiently. You can check your DFCC Rewards points balance, redeem points and view the status of your current or previous order at your convenience. You can also browse the site and obtain necessary information regarding the Rewards programme, promotions as well as merchant details.

2. Do I have to register online on dfccrewards.lk in order to use the DFCC Rewards Portal for points accrual or redemption?

As a DFCC credit cardholder, you are automatically entitled to earn DFCC Rewards points with no extra charges and registration is not required. For secured entry to the DFCC Rewards Portal for redemption of points, registration is required.

3. How long is my DFCC Rewards Membership valid for?

You can access the DFCC Rewards Portal as long as you hold a valid DFCC credit card.

4. How long are my DFCC Reward points valid for?

Points earned are valid for 24 months from the date of earning for Gold and Platinum cards.

No validity period applicable for Visa Signature and Visa Infinite card types.

5. Can I use my SC Mobile app’s online username and password to transact with the DFCC Rewards Portal?

No, SC Mobile app and the DFCC Rewards Portal on rewards.sc.com/lk have no interlink.

6. What is Points Plus Pay and how does it work?

Points Plus Pay allows you to choose the points and card payment combination for redemption of the Rewards. If you have the specified minimum number of points required (as determined by the Bank from time to time), you can use an eligible DFCC credit card to purchase the Rewards you want, using a mixture of points and credit card payment.

Points Plus Pay may not be allowed for all Rewards redemption options.

7. To activate/login ID creation I need to enter my ID Number, how safe is it?

DFCC Rewards Portal on rewards.sc.com/lk is a secure website and follows Information security standards of DFCC.

8. Do I get an OTP each time I login for a redemption?

Yes.

Rewards Accumulations FAQs

1. How do I earn DFCC Rewards?

DFCC Rewards are earned whenever you use the card for retail purchases. Please go to the ‘Earn Rewards’ link for full details on how you can earn DFCC Rewards.

Rewards Redemptions FAQs

1. What can I do with my accrued DFCC Reward points?

You can redeem your DFCC Rewards points for any of the Rewards redemption options available on the DFCC Rewards Portal.

2. How do I redeem DFCC Rewards?

By logging into the DFCC Rewards Portal on rewards.sc.com/lk. you can redeem your Rewards Points.

3. What if I do not have sufficient Reward points to redeem?

You can pay for any exceeding amount that you wish to redeem with your DFCC credit card.

4. What is my rewards points redemption ratio?

Rewards points do not hold any monetary value. Redemption options are available as deals as well as E-vouchers. The redemption offer shall mention the number of points that are required to redeem the said offer. This ratio as a conversion from rewards points to rupee value may differ from offer to offer and may / may not be similar to how it was offered prior to the launch of this platform.