(i) The 360° rewards programme is established by us to reward cardholders for their loyalty and creditworthiness for the use of their credit cards. This programme will enable cardholders to accumulate points that may subsequently be redeemed for 360° rewards points as detailed in the 360° rewards points direct mailer.
(ii) Entitlement to participate and redeem in the 360° rewards programme is limited to cardholders whose credit cards are valid and in good standing and are not in payment arrears or otherwise in default in any manner at a given time.
(iii) Each cardholder holding a credit card other than the Sri Lankan Airlines and Arpico co-branded credit cards are automatically qualified to participate in the 360° rewards programme and may accumulate points from the date of the first transaction.
(iv) Where we believe that (a) a false, inaccurate or fraudulent credit card transaction has occurred or (b) the accuracy, amount or other particulars of any credit card transaction are disputed by us, a cardholder, the retailer or any other party or (c) the validity of any credit card transaction is challenged, no points shall accrue in respect of that transaction. If after investigations, we determine that the transaction is valid in all respects, the points will be accumulated for the cardholder.
(v) Unless otherwise decided by us, any breach of our banking agreement by any cardholder will automatically disqualify that cardholder from participation in the 360° rewards programme and points that have been accumulated will be forfeited by the cardholder.
(vi) Where a cardholder wants to cancel his/her credit card or any supplementary card, any redemption of points arising from the relevant card for 360° reward points for that cardholder must occur prior to cancellation. Any accumulated points that exist upon cancellation of a credit card will be forfeited.
(vii) Any accumulated points that exist on a credit card will be forfeited on expiration of the credit card.
(i) A cardholder will accumulate points by reference to the value of retail purchases only (minus any reversals of retail purchases) made by the cardholder during the course of the 360° rewards programme period.
(ii) 360° reward points may not be applicable when and/or where other special spend promotions are offered by the Bank. This will be communicated exclusively.
(iii) Points will accumulate on a monthly basis by reference to the total value of qualifying retail purchases made during that month. The monthly credit card statement issued by us will specify the points accumulated during the statement period together with the accumulated points of the cardholder.
(iv) Each 360° rewards programme will run for a specified period and we will determine the duration of each 360° rewards programme period at our sole discretion and reserve the right to withdraw the programme, at which point the cardholder will be given a reasonable time to redeem his/her 360° rewards points, provided that the redemption must occur during the 360° rewards programme. Points that have not been redeemed at the end of such period will be forfeited and may not be carried forward.
(v) For the purpose of the calculation and redemption of the points for 360° rewards points, where the primary cardholder has an attaching supplementary credit card, the points that are accumulated on the primary and supplementary credit cards will be aggregated for the purposes of calculating 360° rewards points entitlements. In such circumstances, however, only the primary cardholder (and not a supplementary cardholder) may redeem the accumulated points for 360° rewards points. Where a cardholder holds two or more separate credit cards, the points that may be accumulated on each such credit card shall remain separate and distinct and may not be aggregated for any purpose.
(vi) Points earned cannot be encashed, sold, transferred or otherwise assigned from one cardholder to any other person.
(vii) We reserve the right to change the minimum number of points required for redemption at any given time. Cardholders will be informed of any change to the minimum number of points required for redemption 30 days prior to implementation of same.
(viii) Redemption requests once made and processed will not be cancelled or changed. However, wherever a cancellation is allowed, such reinstated points will only be valid for a period of 30 days. If such reinstated points are not used within the validity period, the points will be forfeited.
(ix) All redemption vouchers that maybe issued within the programme via paper or electronic mediums are valid for the period mentioned therein and must be redeemed within this period. Expired vouchers shall not be reinstated under any circumstances.
(x) Fraud or any such attempts relating to the earning and pooling of 360° rewards points or redemption vouchers may result in forfeiture of the accrued 360° rewards points in addition to the credit card being withheld or cancelled by us.
(xi) Once redeemed, the points will be deleted from the respective cardholder’s points entitlement record at the time the request for the redemption is made.
(xii) In the event a particular transaction is disputed or charged back or reversed for whatever reason, points accrued from such transactions would be reversed by the Bank. Where a particular transaction has been performed and points redeemed, and subsequently either a dispute/transaction reversal needs to be made, we reserve the right to recover the Rupee equivalent of the extra points redeemed on account of such transactions, by charging the credit card account or any other account maintained with us by the respective cardholder. In the event a claim is made in such instances, the cardholder agrees to settle such sums due by the next payment date indicated in the cardholder’s statement.
(xiii) The 360° Rewards Programme is a Rewards Points scheme which rewards you with points based on the amount you have spent using your card(s).
(xiv) You agree to participate in the 360° programme in accordance with these Terms, which must be read together with the credit card Terms and Conditions and any documents which form our banking agreement.
(xv) In the below circumstances, the cardholder will not be eligible under the
programme if we determine, in our sole discretion that:
- your card account has been blocked, classified as blocked by the Bank,
suspended, terminated or closed;
- you face legal proceedings or are under threat of so;
- any of your accounts with us are delinquent or unsatisfactorily conducted for
any reason; and
- you are or are potentially in breach of our banking agreement.
(xvi) If we disqualify you from the programme, all your unused 360° Rewards Points will be cancelled and no longer be available for use under the programme.
(xvii) If you are the primary cardholder and you terminate your supplementary card, you will still be eligible to participate in the programme only for the 360° Rewards Points earned on your primary card.
(xviii) If there is any inconsistency between:
- the Retail Client Terms and these Terms, these Terms will prevail; and,
- the Terms of the programme and any specific terms (such as specific redemption
promotions), the specific terms prevail; and the English version of our banking
agreement and any translation, the English version prevails. 1.7 All references to
transactions and/or redemption timings mentioned on the rewards website are as per
Sri Lanka Standard Time (GMT +5.30), unless stated otherwise.
3.1 The Bank, at its discretion, may award Rewards Points for any other transactions either for a specific period or for specific situations.
3.2 The Bank does not include the following in the computation of 360° Rewards
Points under the Programme:
- Cash advances or cash withdrawals at ATMs
- Loan on Card transactions
- Monthly instalment billings
- Annual fees charged for the cards
- Interest or finance charges levied on card outstanding
- Late payment and collection charges
- Fees and charges levied and reversed from card accounts
- Charges incurred but not yet submitted by the merchant or posted to your
credit card account
- Amounts which have been rolled over from preceding month’s outstanding
- Tax refunds from overseas purchases
- Pay portion for a Points Plus Pay Rewards Points redemption, where you use
Rewards Points along with paying a specific amount to redeem the reward
- Balance transfer to your card account
- Purchase or top-up of prepaid cards
3.3 The Bank may change or vary the rate at which the Rewards Points are awarded and redeemed. The rate/value at which vouchers/products/any other item is redeemed is dynamic, may vary from item to item and is subject to change at any time without any notice. Customers need to refer to the Bank website or 360° Rewards Points platform for the required information. Where applicable, the Bank will round down the transaction amount or the point value to arrive at the accrued value. The points are accrued only on posted retail purchases and are accrued after the posting.
3.4 The points will carry a validity period of 24 months from the time of accrual. The points after this validity period will be forfeited automatically from the Bank systems. The Bank has the right to change this validity period with prior notice. Please refer your monthly card statement for such notifications.
3.5 Unless the Bank offers you the ability to redeem 360° Rewards Points using our Points Plus Pay feature, you must have the number of Rewards Points required to redeem the Rewards Points in your account(s) at the time the order is made. If you do not have enough Rewards Points, we will reject your request to redeem the reward.
3.6 If the Bank cancels your card based on the provisions of the applicable credit card Terms and a new credit card account is subsequently opened, we do not transfer points accrued under the previous card account to the new card account, unless we agree otherwise.
3.7 The Bank may suspend the calculation and accrual of Rewards Points to adjust any calculation that we deem appropriate. We need not give you notice or a reason if we do so. For example, adjustments will be made if there are any credits posted to a card account including those arising from returned goods and services or from billing disputes.
3.8 In the event the Bank agrees, 360° Rewards Points accrued under the Programme are transferable, with the application of a relevant redemption fee.
3.9 360° Rewards Points accrued under this Programme have no cash or monetary value.
3.10 The Bank may send an ‘OTP’ (One Time Password) for registration to the platform as well as to validate the redemption transaction to your registered mobile number. The Bank may inform you on the confirmation of the redemption request via SMS or email. If such redemption is not performed by you, you agree to inform the Bank immediately. However, the Bank is not liable to reimburse any such redemptions.
3.11 The cardholders are not bound in any way to participate in the 360° Rewards Programme. Any such participation is voluntary. The Bank’s offer of the 360° Rewards Programme is purely discretionary, and the Bank is not in any way obliged to continue to offer it.
4.1 You may select and redeem any one or more of the 360° Rewards Points redemption options featured in the programme platform, via any redemption channel we make available to you from time to time. The use of any particular channel for redemption will be subject to the terms and conditions then in force. The Bank may deploy a third party service provider for the management of the 360° Rewards Points programme and to share the minimal required data for such operation with such third party as per the provisions in the Retail Client Terms. Your redemption will signify acceptance of these Terms.
4.2 If you are not making the redemption request in person, we assume that all redemption requests made through electronic banking are made by you in your capacity as the primary cardholder.
4.3 We will process your redemption request within the time frame as specified in the platform. The delivery of Rewards vouchers or products may vary depending on the actual redeemed option.
4.4 All requests will be processed on a first-come first-served basis and are subject to sufficient redemption option availability.
4.5 Redemption and use of a redemption option is subject to availability and to such conditions as may be specified by the participating merchants. We are not responsible for ensuring that the product or service that you have redeemed for using your Rewards Points will be available. The participating merchant reserves the right to supply alternative products or services of similar quality or price to you. The Bank will not accept liability for the quality of the goods or services offered by the merchant and will not be involved in resolving in any such dispute.
4.6 The Bank or the Bank employed third party service provider may select to engage a courier service for the delivery of vouchers or goods or service as applicable for the redemption options. Delivery, where applicable, will be made only to domestic addresses which are within the delivery limits applicable to the Bank.
4.7 Selection of products or services offered is and will be at the sole discretion of the Bank and is liable to change without notice.
4.8 The Bank may charge a handling charge as a redemption fee and the amount will be charged to your card account.
5.1 In the event you do not have a sufficient balance of 360° reward points, you may opt to redeem points using our Points Plus Pay feature, where we allow you the option to redeem using a combination of Rewards Points and card payment. However, at least 80% of the redemption value must be covered using the 360° Rewards Points. The balance value to be paid by the card will be determined by the Bank at a calculation logic determined by the Bank.
5.2 If you cancel the redemption and ask us for a refund and we agree, the same number of 360° Rewards Points redeemed for that redemption option will be refunded to you and the same money amount paid will be refunded to your card account.
5.3 If you have been given a refund on a purchased voucher, the same will be allotted to the Refunded Reward Points, which will expire in 30 days. Points, once used off this Refunded Reward Points, are non-refundable.
5.4 We will require a maximum of 15 days to refund the cash value of the refunded voucher.
5.5 When using this option, you will be required to pay at least 80% of the transaction via your points.
6.1 All primary credit cardholders who are entitled to earn 360° Rewards Points are automatically entitled to register for the 360° Rewards Redemption platform. Redemptions are not allowed until registered and logged in with a valid user profile.
6.2 For the purpose of registration, the credit cardholder’s NIC and mobile number are verified. The credit cardholder is requested to provide a ‘Display Name’ and an email address to complete the registration. Such Display Name and email address are not verified against Bank available data. Any update or modification to the Display Name and email address are for consumption within the platform only and are not considered as accepted by the Bank as valid static data changes. The Bank accepts no liability from delays or not updating any static data that has not been received via an acceptable channel.
6.3 For the purpose of delivery of a physical voucher, electronic voucher or any product, the credit cardholder may select any address of his/her will. The Bank is not obliged and will not verify this information.
6.4 Any voucher issued within the 360° Rewards programme should be used in accordance with the terms stated in the voucher. You must present the original voucher or the code available on the e-voucher and the card used for the redemption to the merchant as proof of eligibility. The merchant may require you to sign on the voucher prior to redemption.
6.5 If you have to make an additional payment in order to use the voucher, you have to charge the difference to your Standard Chartered card. If the value of goods and services requested through the use of the Rewards Voucher is below the value stated in the Rewards Voucher, we or the merchant will not refund you with the difference.
6.6 You cannot exchange the voucher that you have redeemed, for another voucher, product or service or ask for a cash refund. Resale of vouchers or products obtained via this channel is not permitted.
6.7 If any incidental arrangements, such as additional meals, transportation and/or accommodation, are required to be made as may be necessary for the consumption of a voucher, such arrangements will need to be borne by the cardholder. Lost / expired vouchers will not be replaced, and the validity of vouchers will not be extended.
6.8 Credit cardholders accept there could be delays in updating the newly accrued points on the platform.
6.9 If you choose to redeem a product and once we have confirmed the redemption request, the 360° Rewards Points cannot be transferred back to your card account.
6.10 We give no representation or warranty with respect to the Rewards redeemed. In particular, we do not represent or warrant the quality of the Rewards or their suitability for any purpose. Any disputes concerning the Rewards must be settled between yourself as cardholder and the participating merchant or supplier directly. We may assist you in providing you with the details of the supplier or participating merchant of the relevant Reward that you have redeemed.
6.11 Images on the website are for representative purposes. Actual colour of the product may vary from the one displayed on the site unless specified.
6.12 An e-voucher is an electronic voucher which is sent to an email address. An email address is mandatory for e-voucher redemption.
6.13 When redeeming an e-voucher, we will send the e-voucher to an email address specified by you, at the point of redemption.
6.14 The use of the e-voucher will be subject to the terms stated therein.
6.15 We are not responsible for any delay in transmission of, loss of, or non-receipt of, e-vouchers redeemed by you, due to any reason whatsoever. One e-voucher can only be redeemed once unless otherwise specified on the relevant e-voucher.
7.1 The Bank shall not be liable for any Reward or the quality or performance of the Reward supplied by the participating merchant, shopping site, travel redemption site, service provider or other authorised agent under the programme. You must direct any complaints or feedback in respect of such Reward to the respective participating merchant, provider or agent.
7.2 The Bank is not responsible for lost or stolen Rewards Vouchers, e-vouchers or any Reward redeemed under the programme.
As per the Retail Client Terms, you provide the consent to us to providing your account information to our vendor, merchant or supplier for the purposes of fulfilling your Rewards redemption request.
Any access that we may grant you from our Online Rewards Redemption website, or partner websites, will transport your navigation out of our sites. We are not responsible for, do not endorse, and make no representation or warranty in connection with, any hyperlinked internet sites on our website.
You also need to refer to the product terms which also define key words specifically applicable to the product. If a word defined in these Programme Terms is also defined in any product terms, the definition in the product terms applies for the purposes of the applicable product.
Bank means Standard Chartered.
Card means an ATM card, a debit card, a credit card, a prepaid card or a gift card or all of them, as the context requires, issued by the Bank and card account shall mean the account of that particular card.
Card Association means Visa International, MasterCard International or any other card association.
Cardholder means, for an account, each person to whom we issue a card on the account.
Principal Cardholder means the person to whom we issue a primary card.
Cashback means the value of money in Sri Lankan Rupees accumulated in the account of the cardholder based on the usage of the credit card.
Credit Card means a credit card with the branding of a card association issued by us to you in accordance with credit card product terms.
Spends means retail transactions charged to the credit card reflected in the statement in any particular month.
Programme means Standard Chartered 360° Rewards Programme.
Primary Card means for an account for a credit card, a credit card issued to the primary cardholder.
Supplementary Card means for an account for a credit card, a credit card issued to a person you authorise as a supplementary cardholder on your account for the credit card.
Supplementary Cardholder means each person to whom we issue a supplementary card.
Reward means, products and services, including cashback and air miles that may be redeemed by you using Rewards Points credited under this Programme.
Rewards Points means points credited to the account of the cardholder based on the usage of the credit card.
Terms means the Terms and Conditions of the Programme.
You means you, your supplementary cardholder, your joint account holder or your authorised person who are our Private Banking, Priority Banking, Preferred Banking or Personal Banking clients.